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Frequently Asked Questions

Which holiday should I choose and how do I book?

Simply choose the holiday which interests you most and let us know. We'll then email or call you to discuss the suitability of the booking and your requirements in greater detail. Information and pricing for each holiday can be found in the holidays section or are detailed in our brochure

Which care plan will I be on?

Your level of support will be determined by our staff at your home visit (or remote assessment if distance makes a visit impractical), and then re-assessed after every holiday you may take with us. Very broadly speaking, if you are fully mobile and need just limited support with personal care you will be on our standard care package. People needing a higher degree of support with their personal care, or those with mobility issues will usually require our 1-to-1 care plan.

What is included in the price?

Everything. Well, pretty much. Full board accommodation, activities, extrance fees, home visit, transportation (from one of our pick up points) and all necessary care at a maximum 3-to-1 staffing level. We just recommend you bring enough to cover any gifts, souvenirs and extra snacks & drinks outside the main meals.

Where do the holidays take place?

Mostly at ‘The Conifers’, our parent charity’s guesthouse on the outskirts of Scarborough. The former convent has been fully renovated and adapted to cater for all your needs. It is within a stones-throw from the beach, the vibrant tourist centre and just a short drive away from the magnificent Yorkshire Moors. For our holidays in various other locations around the UK and Europe we book private accommodation, suitable for the needs of our guests. We use hotels, guesthouses and city apartments, but favour self-catering villas where possible.

How do I get there?

The holiday price includes transportation from one of our meeting points in the North West of England (Worsley Brow, Lymm, Lowton, Newton le Willows, Birch). View meeting point details and map. We can stop along our natural route if you would like to arrange a convenient meeting point with us, and we can always meet you at the chosen holiday venue (or airport/docks for international holidays). If you would prefer a door-to-door service from home, no problem, but this is charged at £55 per person within a 20 mile radius from the Chrysalis office in Warrington. Outside this area, pick-up prices are calculated at 65p per mile from the office (remember it is two return journeys for our driver). If an escort or second driver is required, the cost will increase accordingly. Discounts are available to customers travelling from the same address.

What time will I be picked up/dropped off?

You will be sent pick up and drop off times in your ‘Holiday Information Booklet’ which you will receive approximately 3 weeks before your holiday. We will also ring about 5 days before your holiday to double check you are happy with the arrangements. As a rough guide, for UK holidays, you will be picked up around lunchtime and dropped off mid-afternoon. For abroad holidays, times are varied and dependent on flight or ferry bookings.

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